Privacy Policy

Who we are

Our website address is: https://rebornhairsolutions.com

Our Company “rebornhairsolutions” operates at https://rebornhairsolutions.com. This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site. This site uses your Personal Information only for providing and improving Site performance. By ordering products from the Site, you agree to the collection and use of information in accordance with this policy.

What personal data we collect and why we collect it

Cookies

This site uses “cookies” and we obtain certain types of information when the browser accesses our site “rebornhairsolutions.com”. If you leave a comment on our site you may opt-in to save your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

This cookie includes no personal data. However, You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Comments

Information You Give Us:

While accessing the site or during the checkout or to complete your order transactions. As a result of these actions, you may have to give us the details such as your name; address, email account, and phone number; credit card information. You will have an option to not provide certain information but then you won’t be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our platform, and communicating with you.

Hosting Database:

Our store is hosted on third-party hosting servers. We use third-party services that allow our e-commerce platform to sell our products and services to you.

Please note that your data is stored through a hosting data server, databases, and the general hosting application. They store your data on a secure server behind a firewall.

Log Data:

The browsing Log Data includes information such as the computer’s “IP” (Internet Protocol) address, browser version, the time and date of your page visit, the time spent on those pages, and other statistics. In addition to this, we may use third party services such as Google Analytics that collect, monitor, and analyze this information.

How long we retain your data

For users who register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information (except their username)

Kindly note that If you leave a comment the first time on any of our pages, the comment will be posted only after the approval of an administrator, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site, or if you have left comments on any of the pages. You can request us to erase any personal data we hold about you. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.

Third-Party Services

In general, the third-party service providers used by us for payment or for any other purposes will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Also, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Once you leave our store’s website or if you are redirected to a third-party website or application, you are no longer governed by the Privacy Policy of our website.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

About Klarna: Please note that once you make a payment via klarna the required amount will be deducted after the specified date you chose during the checkout. The order amount will automatically be collected from the credit card you entered at the checkout. In case you want to return the product you can do so within 14 days, this is accordance with the right of withdrawal that complies with the e-commerce law. However, the product seal should not be broken in any condition else you will not be eligible for a return policy.

Return Policy and Complaint Instructions: In case you want to return product for some reason or you received the damaged product then you can return the product or make complaint within 14 days. The steps to return the product are as follows:

1. Login to the customer dashboard.

2. Visit “My account” page on rebornhairsolutions.com

3. Then login using the credentials you have been provided during your first purchase which you would have received in your registered email. 

4. Go to My orders Section -> Click the order you want to return and select the product.

5. Specify the reason and upload pictures (in case of manufacturing defects)

6. Submit the return button and place return request.

After some time you will be contacted with all the details. Once the product got returned to warehouse in the original form and after complete assessment, we will initiate the refund process from our end. It will take 7 business days for amount to get credited into your account.

Spam Detection

Visitor comments may be checked through an automated spam detection service. If found any spam or abusive language, we reserve the right to remove any spam comments from the site.

Additional information

How we protect your data

The security of your Personal Information is important to us. While making the payment from the site, If you enter the card details and make a payment, your information will be encrypted using Secure Sockets Layer (SSL) software, which encrypts information you input during transmission. Also, we reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

However please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. It is also important for you to protect against an authorized access to your password and computer.

Changes To This Privacy Policy

We reserve the right to change this privacy policy at any time, so kindly review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.